Welcome

Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur Monday through Saturday. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (EST). Orders placed after 12:00 noon (EST) or on Sunday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

    Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (EST).

     StandardPriorityInternational
      Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (EST). Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (EST). Order should arrive 3-9 business days after processing. Additional charges for duties and taxes apply.

RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt of merchandise.

RETURNING MERCHANDISE BY MAIL
Please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please provide your name, address, and order number.

If you have any questions regarding the return process, please contact us at sales@sawesometoys.com


Please allow 10 to 14 days for the processing of your return.